Most email problems have three owners
and no one accountable.

Seven years ago, Samuel Harrison started noticing something that did not make sense. Legitimate organizations — nonprofits running food drives, political campaigns trying to reach voters, healthcare providers sending appointment reminders — were watching their emails disappear. Not bouncing. Not getting error replies. Just gone. Landing in spam folders nobody checked, or never arriving at all.

He had spent over thirty years in infrastructure, networking, and security — starting at Pacific Bell Mobile Services, one of the first next-generation digital wireless carriers in the United States, which evolved into Cingular and ultimately AT&T Mobility, then through Chevron and Centex Homes, and a decade of security and deliverability work at CircleVenue. That career taught him one thing above all else: the systems that fail silently are always the ones nobody thought to make anyone accountable for. So he started volunteering — helping these organizations trace the problem back to its root. What he found was the same thing, over and over: email security, DNS authentication, and sending practices were three separate problems owned by three separate teams — and the gap between them was exactly where inbox placement failed.

Fixing it required someone who could operate across all three disciplines at once. That meant Tomasz Pado — the person Samuel had met at The Gap, where they worked closely together on store infrastructure and sales technology. Twenty-five years of enterprise infrastructure behind him, systems that ran under load at Levi Strauss, Sephora, and Gap Inc., and the understanding that the difference between a configuration that passes a check and one that holds in production is not a small difference.

GetToInbox.com is the result of that combination: the strategist who maps the full picture, and the operator who makes it hold. One accountable team across the entire stack.